Desirable Applicants will also have strong networking and Windows command line skills as well as the following:
Knowledge about Windows Server group policy
Familiarity/general use of Exchange (or at least be able to navigate it and add users/forward emails)
Install knowledge of SQL.
Administrative skills of WSUS required. (If you do not know WSUS, you will be required to learn it on your own time)
Virtualization skills of Server 2008, VM Ware and Thin App are preferred.
Desktop Operating System knowledge and trouble shooting is expected.
The ability to speak in easy to understand terms to clients (i.e. not too technical)
IF YOU DO NOT MEET THE MINIMUM REQUIREMENTS, PLEASE DON'T BOTHER APPLYING.
This is a part time job beginning as a sub-contractor/1099 worker. Guarenteed 20 hours per week. You must be available during regular business hours at least 20 hours week.
A career with Global Crossing is more than just a job, it's an opportunity to join a company that built the world's first integrated global IP-based network. With approximately 5,000 employees in more than 30 countries worldwide, Global Crossing is a leader in connecting the world's enterprises, governments and carriers with customers, employees, and partners worldwide, all while providing a customer experience that's hard to match. Whether you are an experienced professional, or just embarking on your career, Global Crossing provides a fast-paced, challenging and supportive environment in which to grow.
Responsibilities:
Under general supervision, prepares detailed specifications from which programs will be written. Designs, develops, modifies, debugs, and evaluates cost-effective information technology solutions for use within internal functional areas
Formulates and defines system scope and objectives for moderately complex applications
Applies developing expertise relating to a variety of technical principles, theories, and concepts. Devises or modifies procedures considering computer equipment capacity and limitations, operating time, and form of desired results
Works on most phases of programming and analysis activities but requires guidance in other phases.
Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Trains users in conversion and implementation of a system
May provide on-call/ongoing system support for key business applications
Requirements:
Typically requires a degree in a related field (or the equivalent in education and experience) with a minimum of 2 years of directly applicable experience. Is able to apply a developing understanding of technical principles, theories, and concepts to resolve a variety of moderately complex issues.
ASP.NET
Silverlight (would prefer 2 years or above experience)
.NET Framework 2.0 and 3.5
SQL Server (can be pretty much any version 2005 or above)
Visual Studio 2005 and 2008
C#, HTML, WCF services, webservices
WPF (Windows Presentation Foundation)
This position will require Network Security level screening.
Pursuant to the Network Security Agreement (NSA) entered into between Global Crossing and the U.S. Government, only U.S. citizens may be assigned to this position.
Requirements:
A minimum of 3 years experience as system admin for corporate IT environments.
Very thorough thinking and system problem solver.
Deep understanding and practice of corporate IT management processes, including security, backup and ticketing.
Strong hands on experience with Linux and MS server environments.
Ability to design and implement a highly available and scalable server environment.
Ability to understand and design a network from the ground up.
Ability to design and implement backup and recovery strategies.
Strong hands on experience with directory service and corporate networking environment.
Good experience with wiki and other IT services.
Got to love the scripts and getting things automated.
Good understand of security - from system to application.
Good skill on system monitoring and management.
Great sense of ownership taking quick action when necessary.
Great problem solver, and being creative and flexible on the fly.
2 years experience in telephony is **** required****.
2 years experience on Nortel telephone equipment is **** required****.
Avaya telephone experience preferred.
T1, ISDN, IP and networking experience prefered.
Basic computer skills is required.
Field Service Responsibilities:
Responsible for performing on-site or in-house servicing, repair. Provide technical support in activities associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance, troubleshoots, and repairs.
Provide outstanding client communication.
Open, maintain, close, service tickets (daily, detailed updates)
Tracking of work time in service tickets
Work effectively with multiple vendors (hardware and application software) during problem resolution.
Escalate client problems as appropriate.
Personal Responsibilities:
Obtain and maintain personal set of basic tools
Dependable transportation to get to and from work
Please send your resume, cover letter, and salary requirements to:
EMAIL: jjordan@awt911.com
or
Fax: 248-295-2699
or
MAIL:
Advanced Wireless Telecomm
49716 Martin Drive, Wixom, MI 48393
For more information about us go to {www.awt911.com}
Location: Wixom, MI
Compensation: Compensation is based on skill level and experience. Great benefits and retirement plan!
Driving record will be obtained by employer.
Background check will be obtained by employer.
Principals only. Recruiters please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Location: Wixom, Michigan
Compensation: Compensation is based on skills and knowlege.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Coordinate with network engineering, business application, and database administration functions to ensure availability, reliability, and scalability of Windows systems to meet corporate objectives.
Perform file system and database configuration and management.
Recommend and execute modifications to Windows systems in order to improve efficiency, reliability, and performance.
Keep abreast of technology advances, trends, new hardware and software products in end user computing.
Extensive, ongoing contact with all departments to determine departmental needs.
Maintain understanding of all ePrize technologies and product offerings, including infrastructure and hosting environments, in order to answer colleague's questions.
Update all teams on new capabilities through documentation, training, etc.
Requirements:
Proficient in Windows 7, XP, Vista
Proficient in all MS Office applications, including Visio, Project, and Access
Proficient in Active Directory and LDAP
Strong networking skills
Understanding of Windows Server 2003/2008 and other products, including Exchange, MS SQL, SharePoint, Blackberry Enterprise Server, and Symantec Backup Exec/Enterprise Vault
Understanding of Linux applications, including Apache and MySQL
Ability to handle multiple projects and tasks simultaneously
Excellent organization, communication and follow-up skills
Strong attention to detail
General familiarity of Internet applications and technologies (HTML, Perl, Java, Flash)
Firm knowledge of Internet technologies in order to best leverage the capabilities of our products and services
This Linux Systems Administrator position includes: competitive pay, 401k (with matching), paid time off and the finest BCBS health plan available to employers (medical, dental, vision, prescription - no deductible, low co-pay).
Requirements:
- 2+ years REAL experience in Linux Systems Administration (RedHat & CentOS preferred)
(in depth operating system experience, tuning, shell scripting)
- LAMP (Linux, Apache, MySQL, PHP)
- Familiarity with DNS, E-mail, server security
- Experience with content a plus! (flash, WMV, live web cams, etc)
(this is a very high bandwidth client environment)
- Mature decision making skills
- Proven troubleshooting experience
- Great communication skills (phone, instant messenger, ticket system, email)
- High aptitude, willingness to study and learn new skills
- Must work well both independently and as part of a team
- Hardware/physical layer experience a plus (but not necessary)
- Experience with load balancing a plus
- Programming and troubleshooting skills in PHP and Perl a plus
- Previous experience in a mission-critical environment a plus
- WAN experience (Routers, Switches, BGP4) a plus
Working conditions are highly demanding and challenging. Work may require frequent weekend and evening hours. Work may require frequent overnight travel.
REQUIREMENTS:
The primary goal of the Business Delivery Lead is to contribute to the
production of a quality product with the functionality required, and to
deliver on time.
The DL is required to provide strategic and tactical project leadership to
drive project progress to an aggressive schedule. Working to initially
develop requirements and functional specifications, the Business Delivery
Lead is expected to contribute significantly as a health care subject matter
expert.
The Business Delivery Lead is wholly responsible for the group's schedule,
implementation, development testing, issue investigation and correction.
KEY RESPONSIBILITIES:
* Leads and delegates design and implementation details into the team
for assigned feature and functionality
* Develops detailed work plans and schedules and is accountable for
monitoring and reporting on project metrics, issues, risks and overall
progress
* Identify, communicate and report significant deviations in quality,
cost, or schedule
* Gains a clear understanding of contribution of assigned tasks to the
overall team or project schedule
* Provide implementation assistance and information about existing
implementations to peers
* Maintaining and building core competency of business knowledge and
sharing it with colleagues to help drive the future direction of your team
* Collaboration with Delivery Lead(s) to produce high quality whole
products to better support successful production release
* Demonstrate strong team work to foster effective team dynamics and
cohesive working environment; which include mentoring less experienced
colleagues
* Collaborate with peer teams to resolve design and implementation
details as they evolve
REQUIRED SKILLS and EXPERIENCE:
* 5 - 8 years healthcare industry experience
* Understands and can discuss healthcare trends and concepts in detail
* Demonstrated strong leadership skills
* Minimum 5 years experience driving empowered work teams
* Proficient in formal project management methodologies
* Excellent understanding of risk management / mitigation
* High proficiency (expert-level) in the use of MS-Project
* Direct and frequent involvement with sponsor, business client, and
the IT division
* Knowledge and experience of the Project Management Institute's
standards and terminology
* Requirements management and scope containment skills
* Excellent interpersonal skills and conflict resolutions skills
* Excellent oral and written communication skills
* Experienced in developing and delivering presentations at executive
levels
* Work group and JAD facilitation experience
PREFERRED SKILLS and EXPERIENCE:
* Experience and knowledge of the Medicare market segment
* General understanding of industry standard system development
lifecycles
* Balanced skill-set which includes project management, health
insurance business, and information technology skills
As a key player on our team, you will have the opportunity to:
* Work with a variety of different clients and projects so youre never bored.
* Receive ongoing training on new technologies as they emerge.
* Be an integral part of a dynamic, fast-growing team of A players.
* Receive health benefits and big fat bonus checks.
* Earn the respect and money you deserve.
However, we are not desperate to fill this position and are willing to wait to find the right person. The purpose of this letter is to screen out the thousands of mediocre IT people in the Metro Detroit area to find the one person who would be the best addition to our company.
There Are 10 Characteristics That We Are Looking For; If You Do Not Meet Them All, Dont Bother To Apply:
1. You must have a Windows 2003 MCSE certification and at least 3 years of Windows Server & Exchange Server System Administration experience.
2. You must have past experience working with end users, via the phone and in person, to resolve application software, system software, hardware, printing and network issues.
3. You must be able to provide 3 or more references from past employers who will vouch for your work ethic, experience and integrity.
4. You must be intensely serious about your desire to be part of a winning team and be willing to work hard, learn fast, and grow with us.
5. You must be passionate about delivering outstanding service to our customers.
6. You must be able to thrive in a fast-paced environment.
7. You must have excellent social skills. I can NOT use someone that is afraid of, or dislikes, dealing with people.
8. You must be willing to take responsibility for your mistakes, learn from them, and move on. I dont want anyone with a victim mentality that constantly blames other people, lack of time, or anything else for their lack of success.
9. You must be willing to ACTIVELY participate in new training to improve your skills and success on the job. I do NOT want passive team members.
10. You must be a pleasant, positive person. I only want to work with people who are fun to work with and stimulating to our group.
As a Call Center Systems Engineer you will be responsible for research, design, development, and test computer or computer-related equipment for use in a call center environment. This position requires previous experience supporting Windows based server systems, as well as the ability to work in a fast paced IT environment.
We offer a competitive salary, full benefits and a great team oriented working environment.
Please send a resume with a cover letter explaining your development and management experience, salary requirements and references.
Responsibilities
Support a 450-seat call center, spread across 3 sites with some work at home agents
Conduct Root Cause Analysis on all issues related to day-to-day operation of the system: ACD, IVR, CTI, Call Recording/Compression, etc
Guide Call Center to utilize advanced CIC software in the most effective way possible
Serve as internal support team to Infrastructure team in resolving issues related to CIC system and software
Support WAN connectivity between sites using various routing technologies: Cisco, Adtran, Linux/FOSS (especially Vyatta)
Support Windows based servers used to run telephony systemsinstallation and configuration, basic troubleshooting, and performance analysis
Help to implement and maintain documentation to ensure that all customers are serviced appropriately and that problems can be resolved quickly
Use SQL queries to collect data and troubleshoot problems related to telephony system
Conduct Packet capture and protocol analysis to maintain quality of calls and call analysis results
Assist with telecom carrier contract management and billing analysis
Provide some face-to-face customer support for telephony products, on an as-needed or project basis
Work closely with senior members of Call Center Team, Infrastructure Team, Development team, and other project participants in defining solutions
Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion
Perform other job-related duties as required
Qualifications
Education/Knowledge:
High School Diploma or equivalent required
Bachelors Degree in Mathematics, Computer Science, or logic-intensive field preferred
Interaction Center Certified Engineer Certification strongly preferred
Experience / Skill:
3-5 years experience supporting Call Center technologies: Predictive Dialer, ACD, CTI, IVR, Voicemail, Call Recording, etc.
3+ years experience working with Telecom Carrier provisioning and troubleshooting: T1/T3, OC-3, PRI, multiplexers, etc.
2-3 years experience supporting VoIP and SIP Infrastructure
Experience with running FOSS Telephony in a call center environment a plus
Competencies
1. Job Knowledge - Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position. Is able to learn, retain and apply information to the job. Keeps current with new and/or updated program information, trends and developments in field.
2. Adaptability Is able and willing to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity and remains calm, optimistic and persistent, even under adversity.
3. Decision Making Exercises good judgment by making sound and well-informed decisions based upon a mixture of analysis, knowledge and experience, perceives the impact and implications of decisions, makes effective and timely decisions, is proactive and achievement oriented.
4. Communication -Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
5. Leadership Inspires, motivates, and guides others toward goal accomplishment. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride and trust. Skilled at building rapport.
Education & Skill Requirements
All Managers
Bachelors degree in technology related field of study or equivalent work experience
A minimum of six years experience in IT consisting of:
o Two years experience in managing a software development team
o Two years of experience in the design and development of business application software
o Three years of project management experience - PMP Certification preferred
Well-rounded estimating skills
Excellent communication and documentation skills
Experience with coaching and mentoring development staff
Record of commitment to organization, clients, team, and project performance
Interactive / hands-on management style
Commitment to the quality process
Methodology / Process Management discipline
Results oriented management style
Special Requirement Excellent Communication skills
Duration : 6 months ( may be extended)
IT Security Analyst
Solid understanding of Information Security policies / remediation best practices.
Experience with security breach incident management for a network related incident and an application data exposure incident.
Knowledge in network vulnerability analysis/identification, including understanding of hacking, probing & attack methods, intrusion detection and systems auditing.
Experience managing an incident response that spreads across the larger organization (i.e. includes multiple departments such as IT, a business unit, legal, etc.)
Experience with planning and process development (i. e., the ability to review a situation, perform assimilation analysis, and develop and implement a new process)
Experience performing forensic analysis (i.e., performing log analysis and root cause determination)
Project management skills. Resource must have proven experience successfully managing an incident resolution that spans a long period of time.
An ability to get things done. Must be able to demonstrate a process to ensure prompt issue resolution.
Effective communicator. Must be able to demonstrate the ability to provide status to management and constituents.
EDUCATION AND EXPERIENCE:
* Bachelors Degree in Computer Science, Management Information Systems or related discipline required. Master's Degree in related field preferred.
* A minimum of 5-7 years experience working with core Oracle and SQL databases, and 5+ years experience in Unix/Linux.
QUALIFICATIONS:
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* In-depth understanding of common operating systems (UNIX/Windows), networking protocols, databases, and Internet applications development.
* Must have thorough knowledge in IS security components, principles, standards, procedures and practices.
* Must have a thorough knowledge with web application and Internet security. Must have a broad knowledge in information technology trends.
* Strong knowledge in application security and limited network and server security.
* Advanced knowledge of the application development, credit card data storage and encryption technologies required for transferal of data in and out of the organization.
* Advanced knowledge and understanding of a range of computer and networking software related technologies.
* Ability to navigate within the applications with respect to the security environment, configure, and maintain the application security roles.
* Ability to analyze and assess application security requirements and determine optimum, cost-effective solutions.
* Ability to communicate technical information to non-technical personnel.
* Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
* Ability to analyze complex problems and recommend/negotiate solutions.
* Ability to communicate security objectives orally and in writing to a variety of audiences.
* Ability to work independently in a self-directed manner and collaboratively as a member of security team.
* Ability to create and implement detailed action plans for security solutions.
* Ability to understand legal and regulatory requirements and business drivers and priorities, and integrate these requirements into overall security design.
* Familiarity with project management lifecycle and providing security consulting to project teams.
* Ability to write security requirements and design documents.
OTHER SKILLS AND ABILITIES:
* Excellent analytical, organizational, verbal and written communication skills.
* A high proficiency level in specific job related skills is required.
* Other related skills and/or abilities may be required to perform this job.
General Experience, Skills, and Abilities:
The following general experience requirements apply:
Knowledge of local area networks based on client server environment
Knowledge of operating systems on PCs and servers
Knowledge of research techniques
Knowledge of system architecture, design, development and implementation
Knowledge of data modeling, database design, and development
Knowledge of computer hardware and software
Knowledge of proper computer system data security backup procedures
Identify and document business requirements
Performance monitoring and optimization of technology solutions on various platforms
Manage client relationships
Knowledge of relational database management systems concepts
Knowledge of enterprise system architecture, design, development and implementation
Installation and optimization of advanced computer software
Diagnosis and resolution of communications, hardware, and operating system problems
End-user training and product demonstrations
Knowledge of relational database management systems concepts
Manage client relationships
Teamwork
Excellent communications and writing skills
Analyze and understand business problems and recommend solutions
Technical writing
Knowledge of Object Oriented design, development and programming
Data flow and information flow modeling and concepts.
Plan and manage activities
Facilitate and develop business strategy
Plan and manage activities.
Facilitate business strategy
Recommend and develop solutions to address business opportunities
Management and supervision
Project Management
Knowledge of Service Oriented Architecture (SOA) concepts, and methodologies
Required Core Competencies:
Business Analysts
Project Management
Business Requirements Analysis
Gap Analysis
SOX Compliance
Solution Assessment and Validation
HIPAA Compliance
Business Requirements Documentation