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Software Testing, Documentation for Users, Customer Support (Livonia Mi)

compensation: $15 to $19 per hour to start depending on skill and experience
employment type: part-time
telecommuting ok

We are in need of a part time Software Tester, Documentation and organization of both software test results, and a user guide on how to use the software. This is for a Niche market, or a 'specialty software' that is not mainstream or used by the general population. We have a target audience, and we hope to find someone who fits the mold of learning a new system quickly and start documenting for our internal programming staff and for the end users.

The perfect candidate will also possess some customer service skills and be able to talk with the general public by phone or Zoom and understand what type of problem / help they need with using the software. You do not need to learn all the tips and tricks of resolving issues, only understand what the problem is and document it, and keep the support list updated for programming and other experienced support staff to resolve.

MUST ALREADY BE familiar with writing user manual documentation and guides, taking screen shots, Microsoft Excel and Word, and Google Sheets and Docs. You need to be somewhat computer and software savvy, but we also need you to see the software from the perspective of the end user, who has a range of computer knowledge from a neophyte to a 'Superuser'.

If you think you can do this, we are an established company, serving our clients for 20 years, and this position includes the flexibility to work from home as much as possible. We have an office in Livonia you can work in, or you have the option of working from anywhere. We just need the work done we are not concerned where it happens.

This position will most likely be 15 to 20 hours per week to start, which will include many training sessions via Zoom or in person at the office. The hours will fluctuate once you are trained, we anticipate an average of 15 hours per week steady work. If you are good, and get the work done accurately and quickly, our experience is you will be assigned more work and as a result more hours if desired. We hope to start you Mid May to early June.

Please reply with a resume, and if you make the first cut, we will reply with the company URL and more background. Thank you for reading our opening.

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  • do NOT contact us with unsolicited services or offers
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post id: 7304016030


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